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Alaska Airlines and Southwest Airlines are at the top of the “customer experience” list among U.S. airlines in a survey of 10,000 travelers, according to a new study.

At the bottom of the nine airlines compared was US Airways, with merger partner American Airlines coming in at No. 8.

The study was done by Temkin Group, headed by managing partner Bruce Temkin.

“The merger between American Airlines and US Airways has the potential to become a mega-monster if the new firm doesn’t … [visit site to read more]

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