Byford Treanor, Angela Gittens, Nov. 1, 2011, blog.JPG
Byford Treanor, D/FW Airport’s VP of customer service, and ACI World Director General Angela Gittens (CREDIT: D/FW Airport)

The Airport Council International has named Dallas/Fort Worth International Airport and Austin Bergstrom International Airport to the Airport Council International Director General’s Roll of Excellence.

They are among only 14 airports in the world to receive that recognition.

According to Dallas/Fort Worth Airport, the organization’s Air Service Quality program began in 2006 and uses passenger surveys to see how the airports are performing and what needs to be improved.
The awards were handed out Tuesday night at ACI’s annual general assembly in Marrakesh, Morroco.

“We are very proud of our first inductees in the Director General’s Roll of Excellence and acknowledge their investment of time and resources to achieve excellence in customer service,” ACI World Director General Angela Gittens said.

“While a dedication towards improvement is essential to attaining performance excellence, this is only 50% of the picture. ASQ has enabled our airport partners to couple their continuous improvement mindset with factual information,” she said.

“This information enables airports to make data driven decisions that further refine the customer service experience. I congratulate our 14 inductees for the high value they have placed on the pursuit of airport service quality excellence.”

Dallas/Fort Worth Airport CEO Jeff Fegan called the award “the pinnacle of achievement in customer service for our airport.”

“While we are extremely gratified to receive this honor, we also know we must continue to actively pursue outstanding customer service in order to retain our customers and our position as one of the world’s best airports,” he said. “Excellence in customer service has been a high priority goal for DFW and will remain so in the future.”

In addition to Dallas/Fort Worth Airport and Austin Bergstrom, the winners included airports in Halifax and Ottawa, Canada; Seoul, South Korea; Hong Kong; Abu Dhabi, United Arab Emirates; Doha, Qatar; Durban and Johannesburg, South Africa; Nagoya, Japan; Porto, Portugal; Singapore; and Zurich.

Of those 14, two were singled out as “inductees with distinction”: “Seoul Incheon, best airport worldwide for five years in a row, and Hong Kong, best airport by size of over 40 million passengers.

Post Your Resume to 65+ Job Sites
Resume Service

Post to Twitter Tweet This Post