American Airlines has sent out a holiday message from chairman and CEO Tom Horton that says it’s been a tough year but things will be much better going forward.

“While we’ve always valued your business, we are especially grateful this year. I hope you join us as we convintiue to evolve, and I’m excited about all that we have in store for you next year and beyond. Thank you.”

If you want to see the video, here it is.

If you’d rather read a message from Horton, then keep reading.

… [visit site to read more]

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